1. Feejoy Technology responds to customer requests for product maintenance and repairs in a timely manner in addition to force majeure.
2. The cities of Shanghai and Feejoy dealers will arrive at the product use site within 24 hours of receiving the written notice requested by the customer for maintenance.
3. In other cities (above prefecture-level cities (inclusive)), Feejoy Technology arrived at the product use site within 48 hours of receiving the written notice.
4. Remote areas in non-prefecture-level cities, depending on the situation.
Use methods that customers can understand and accept to provide information to customers in a timely manner, while collecting customer requests and responses. Communicate effectively between enterprises and customers. Practice shows that timely and unobstructed information transmission between enterprises and customers can enable both parties to establish a friendly and strong mutual trust relationship. The communication function can provide a basis for enterprises to develop new products and carry out effective promotional activities.
By providing quality standards for customer service, the content consistency of the customer service and the inherent characteristic of stability are maintained, so that customers have a strong sense of trust in the enterprise, which is the reliable function of customer service. The reliable function of customer service requires companies to implement their own open commitments and service standards without compromise, so that customers can identify with customer service activities, and then build customer loyalty and expand market share.
The enterprise must respond quickly to the customer's minute needs and requirements. This response is reflected in two aspects: first, once the customer's dissatisfaction occurs, it must be eliminated in time, so as not to leave any sequelae that damage the corporate image; second It can be sensitive to any changes in customer requirements and market development trends, so that companies can make accurate judgments.
The implementation of customer service will eventually enable enterprises to enter the customer group conveniently and quickly, and be welcomed by customers, so as to eliminate the gap between enterprises and customers, because in general, customers are more or less alert to the enterprise. By increasing the frequency, time, and amount of information between the enterprise and the customer, the distance between the enterprise and the customer can be shortened, making contact easier and further establishing a trust relationship between the two.
Customer service activities are expressed as the company's commitment and guarantee to customers (quality assurance, the safety of use, reasonable price, etc.), thus reflecting the company's guarantee to customers. This guarantee provides not only the security of monetary value, but also the personal safety of the customer. From the perspective of monetary value, due to the complete after-sales service, the purchased goods can always maintain the best quality status, that is, value for money. From the point of view of personal safety, due to customer service, the product will not cause any harm to the user during use.
Customer service should be based on the service policy formulated by the enterprise, and do its best to provide effective services to customers. In other words, the problems and needs raised by customers should be able to help solve and meet them. The implementation of customer service activities cannot solve the problem or meet the requirements, but is worse than not implementing. Therefore, the performance of competent functions depends on the higher functions of the staff in charge of customer service activities. If customer service can assume the task of planning and consulting for customers, customer loyalty will be established.
In fact, all functions of customer service can be attributed to this function. Through customer-satisfied service activities, it provides customers with the greatest benefits (so that customers can feel the maximum transfer value due to the increase in service value), so that customers have the best impression of the enterprise.